Press
It’s official.
Valid accounts are now an attacker’s most common entry point.
IBM’s X-Force Threat Intelligence team has seen a 71% increase in stolen credential-based attacks year-over-year.
How MSPs Are Affected
That’s why end user admin privileges are more of a security risk now than ever. If a cyber criminal compromised one user account with those privileges, it gives them everything they need to steal sensitive data and encrypt your customers’ environments with ransomware.
However, your MSP’s customers still need to make system changes and updates for their essential tech and software – and relying on support tickets and help desk calls can create friction for end users and take time away from technicians that they could use on higher-priority work.
At Evo, we don’t think you need to sacrifice efficiency for security. That’s why we’ve built an End User Elevation solution that’s easy to onboard, scale, and sell to your customers.
In this blog, we’ll dive into how Evo End User Elevation saves time for both technicians and end users, our AI-driven vision for easier and more secure Privileged Access Management, and why our partners chose Evo to enforce least privileges across the environments they manage.
Introducing the First AI-Powered End User Elevation Solution for MSPs
Today, we’re officially launching Evo End User Elevation for MSPs. Now, Evo partners can automatically remove admin privileges from end users and cut down the number of access-based tickets to triage and resolve.
We replace those standing privileges with an easy and secure way for end users to request elevated access as needed.
Here’s how it works:
With Evo, if an end user needs admin access to run work-required software (like a dreaded QuickBooks update) or make a system change, they can quickly request elevated access.
A technician using Evo no longer has to manually triage these requests. Every elevation request collects all the metadata a technician needs to investigate, including an AI-generated analysis of the file and its risk levels, cutting down times to investigate and respond to these requests.
If a technician approves the request, all an end user has to do is hit “Run Now” on the approval notification, and they can return to work.
Why MSPs Choose Evo to Remove Admin Privileges
We weren’t satisfied with developing an End User Elevation solution that was strictly lightweight for customers to use and for technicians to manage - we wanted to make sure we’re offering real security and innovation benefits that other solutions can’t offer today.
Unlike other legacy solutions, Evo’s End User Elevation operates within Windows’ secure desktop. This allows Evo partners to offer a more secure Elevation experience compared to competing solutions which operate outside the secure desktop and thus are open to manipulation by malware.
MSPs chose Evo because we listened to exactly what they needed to make a real impact on how quickly they can deal with access-related tickets in the short term, and automate the approval process for elevation in the long term. Here’s how:
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Rule Creation: Evo makes it easy for any technician to create a rule using previous elevation requests or by proactively uploading an executable file and defining it from there with deep granularity.
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Training Mode: Evo's training mode makes it easy for technicians to monitor and build rules before removing permissions to minimize disruptions and initial support load.
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AI-Generated Analyses: Technicians no longer need to best-guess an elevation request. Evo's AI provides a detailed summary of every elevation request to help technicians save investigation and triage times.
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All-in-One Convenient Mobile App: This release also brings a major update for the Evo Authenticator mobile app, adding a new menu where technicians can respond to elevation requests, create rules, and manage privileged access in the same way they would through the Evo portal.
Start Elevating on Day 1, Not Day 91: See Evo in Action
The Evo Security team is committed to equipping our MSP partners with the Privileged Access solutions they need to shrink their attack surfaces without impacting end user productivity. We don’t just make it easy to remove admin privileges and roll out End User Elevation — we also make it easy to implement other identity security measures that make a real difference to your MSP and your end users.
Are you ready to see how Evo Identity and Privileged Access Management can help your MSP establish least privileges and secure your customer environments? You can book a demo here.
